Frequently Asked Questions
We believe you have made a well-informed decision before making the purchase. Please check the product details and dimensions on the website before placing the order. In case of further clarifications are required please contact us on call before placing an order.
Returning products once bought takes a lot of effort and resources to reach it back to the our warehouse. We do believe there are genuine reasons to return the product, hence a discount code for the refund amount will be issued, which can be used with 3 months from the date of issue.
In case a cash refund is sought then- shipping & reverse-shipping charges will be levied as applicable and the same would be communicated to you in person and in writing. The refund amount will be credited after deduction of to & fro shipping charges.
In a rare case, if an item arrives in a damaged condition or has any defect, kindly email us immediately at along with your order number and photos of the damaged item. Please mention ITEM DEFECT/DAMAGED in the subject line and we will get in touch with you to replace it as early as possible.
Exchange and replacement of products will not be considered after 15 days from the date of online purchase. Returns and exchange will not be available on custom orders and on items bought during online sale.
For more detailed info on cancellation & refunds please click here: https://www.handworkstudio.in/pages/cancellation-refund-policy
A tracking number will be attached to your order as soon as your item is shipped. We shall email you and share the courier details, and the link where you can track your product.
Packages are sent via express service, and you should receive it within 7 working days of being shipped. Please contact us through call or email for any order related queries.
Telephone numbers and addresses-both email and postal, that you provide will be used to contact you regarding your orders and inquiries only.
We are a Bangalore based Design studio, in case you wish to snail mail us,
H331, Brigade Courtyard, HMT Factory Main Road, Jalahalli, Bangalore 560013
The best way to reach us is through an email. We shall respond to your email within 2-3 business days.In case of a matter requiring immediate attention like reporting goods arriving damaged, exchange or shipping issues, please contact us over call.